◯About shipping charges
Shipping fee for Honshu area is 900 yen.
Free shipping for purchases over 10,000 yen.
*Shipping fee for Hokkaido and Okinawa is 1,400 yen (free shipping for purchases over 13,000 yen).
◯About shipping date
▷The next shipping date will be announced on the top screen of the homepage. Unless otherwise specified, the estimated shipping time is 3 business days.
▷Our store is closed on weekends (Saturdays and Sundays), public holidays, and the year-end and New Year holidays.
▷If you would like to specify a specific time, please let us know in the memo section when ordering, via email or chat, along with your order number.
If you would like to specify a specific time, please let us know in the memo section when ordering, via email, or chat, along with your 4-digit order number (#〇〇〇〇). If you would like to specify a date, please let us know well in advance of your schedule . If you are in a hurry, the package will arrive the fastest if you do not specify.
The time slots that can be specified are
in the morning,
12pm - 2pm
19:00 - 21:00
◯About the shipping location
Our shipping source is Shiga Prefecture. With the exception of Hokkaido, Okinawa, remote islands, and remote areas, orders in domestic areas will generally arrive the day after the shipping notification (excluding cases of bad weather, etc.).
◯ About order email
When we receive your order, an order confirmation email will be sent to your registered email address immediately. If you do not receive an order confirmation email within a few minutes, please check your spam folder . After shipping, we will send you a shipping notification email (with tracking number).
There are many cases where mobile phone email addresses cannot receive emails. Please register your computer's email address.
◯ About transportation and packaging
▷We will ship by Sagawa Express. If the item you are sending is ceramic, we do not ship it in a compact size due to the necessity of packaging, even if it is small.
▷To reduce costs and save resources, we will use recycled shipping packaging and cardboard as much as possible.
◯Our store does not accept gift wrapping.
▷We are very sorry, but our store does not offer gift wrapping.
◯ About returns
After delivery, we will accept returns or exchanges only in the following cases .
▷If the product is damaged due to an accident during delivery, or if you receive a different product than the one you ordered.
▷ If a defect is found that is not mentioned in the description on the product page *However, the prop marks (marks), penetrations, and dents and scratches under the glaze (covered by the glaze), which are typical of vintage tableware, are caused during manufacturing. This is not a usage defect. As the post marks can be seen on almost all of our products, we may omit an explanation of them.
▷We apologize for the inconvenience when returning the item. Please contact us if you wish to return or exchange the item within 7 days after receiving the item . We apologize for the inconvenience, but please be sure to contact us in advance to request a return or exchange .
Please see this page for details regarding returns.
◯ For our oversea customers
Shipping charges for overseas shipping are 3,300 yen per order.
*The amount may increase depending on the product size.
Overseas shipping is free for purchases over 200,000 yen.